Unable to remove the adapter, Nelson said he contacted Apple by phone, explained the situation, and was told that Apple could not provide support because the adapter is manufactured by a licensed OEM, despite being sold by Apple with Apple-branded packaging and documentation. Nelson acknowledges that the adapter is probably not designed to be taken on-and-off repeatedly, but Apple never warns against doing so, and switching back to the traditional stand at least once seems reasonable. The end result… I couldn’t remove the VESA adapter… ever. When I was backing out one of the five screws, which was not overtightened by the way, the screw head just broke clean off from the screw body, and it left the screw stuck inside of the screw hole threads. Nelson installed the adapter without issue, but ran into difficulties when he went to remove it a few months later:
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